Last updated: August 10, 2026
Shipping area and methods
Ntegrity Labs currently ships only to supported addresses within the United States. Available carriers, service levels, prices, discounts, and free-shipping thresholds are displayed at checkout and may change.
We may decline delivery to a P.O. box, APO/FPO address, freight or mail forwarder, hotel, temporary location, unsupported jurisdiction, or address that presents legal, payment, fraud, carrier, or delivery risk. We may request verification or refuse, hold, or cancel a shipment where purchase, possession, receipt, or use may be restricted.
Processing and delivery estimates
Approved orders ship within two business days after payment authorization, account approval, inventory confirmation, and compliance review are complete. Carrier transit estimates begin after shipment and are not guarantees. Weekends, holidays, weather, address problems, and carrier disruptions may affect delivery after the package leaves Ntegrity Labs.
At launch, eligible United States orders may be offered Standard Shipping at $10.00, Priority Shipping at $24.95, or Express Shipping at $49.95. Displayed transit windows describe estimated carrier transit after shipment. Available methods, rates, destinations, and service levels may change as carrier costs and fulfillment needs change.
Address accuracy and delivery
The customer must provide a complete and accurate delivery address and review it before submitting the order. Contact support@ntegritylabs.com immediately if an address correction is needed. We cannot promise that an address can be changed after processing begins.
To the fullest extent permitted by law, title and risk of loss transfer when the package is tendered to the carrier. Ntegrity Labs is not responsible for carrier delay, weather, theft following a delivery scan, refusal, an address supplied incorrectly by the customer, or another event outside our reasonable control. This clause does not limit remedies that applicable law requires.
Lost, delayed, damaged, compromised, or misdelivered shipments
Report a shipping problem to support@ntegritylabs.com within 72 hours after recorded delivery or, for a package not delivered, within 72 hours after the carrier’s latest estimated delivery date. Include the order number, tracking number, a detailed description, photographs or video where relevant, and available carrier records.
We may investigate with the carrier and may request the original packaging, label, product, batch information, additional images, a written statement, or other reasonable evidence. For a verified issue, Ntegrity Labs may choose a replacement, store credit, partial refund, full refund, carrier-claim assistance, or another lawful remedy. A remedy is not guaranteed for an event outside our control unless required by law.
Undeliverable or refused packages
If a shipment is returned because it was refused, abandoned, unclaimed, undeliverable, or addressed incorrectly by the customer, we may cancel it, hold it, issue an eligible credit, or reship it. The customer may be responsible for original shipping, return shipping, reshipping, carrier fees, handling, and other costs not caused by Ntegrity Labs, except where law requires otherwise.
Transit temperature, receipt, and storage
Unless a product page or written shipment agreement expressly says otherwise, we do not guarantee a particular transit temperature. The customer is responsible for retrieving a delivered package promptly, inspecting it, reviewing applicable documentation, and placing it into appropriate research-laboratory storage.
Returns and refunds
Research materials are subject to the separate Refund and Returns Policy below. Physical returns are not accepted unless required by law or authorized by Ntegrity Labs in writing.