Last updated: August 10, 2026
All sales final and no physical returns
Except where applicable law requires otherwise, all sales are final. Because research materials require controlled handling, documented custody, and protection against contamination or alteration, Ntegrity Labs does not accept a physical return unless we expressly authorize it in writing.
Do not mail or deliver a product back without written instructions. An unauthorized return may be refused or disposed of and does not create a right to a refund or credit.
Order cancellation
You may request cancellation before fulfillment begins by contacting support@ntegritylabs.com. A request is not effective until Ntegrity Labs confirms it in writing. We cannot guarantee cancellation once an order has entered processing, packing, or shipment.
Review of verified order or quality problems
We will review a timely claim that a shipment contains the wrong item, a materially damaged product, a visible defect, compromised packaging, or another condition materially different from the order. The issue must be reported within 72 hours of delivery. Our review may continue for up to 30 days after delivery when investigation, carrier records, supplier information, or other evidence is needed.
Provide:
- Order number and tracking number.
- A clear description of the issue and when it was discovered.
- Clear photographs of the product, vial or container, label, batch or lot identifier, internal packaging, shipping container, and visible damage.
- Video, carrier records, or other reasonable supporting evidence if requested.
- The affected product and original packaging retained without further handling until we provide instructions.
Evidence helps us evaluate a claim but does not automatically establish eligibility.
Available resolutions
After reviewing a verified issue, Ntegrity Labs may choose a replacement, store credit, partial refund, full refund, carrier-claim assistance, or another lawful resolution appropriate to the circumstances. Any approved refund is returned to the original payment method unless law requires otherwise. Bank and payment-processor posting times are outside our control.
Generally ineligible requests
Except where law requires otherwise, refunds, replacements, or credits generally are not available for:
- Change of mind, price changes, or failure to use a promotion.
- A customer ordering the wrong item or providing incorrect account, payment, or address information.
- Refused, abandoned, or unclaimed delivery.
- Delay or damage caused solely by a carrier or event outside our control, although we may assist with a carrier claim.
- Failure to retrieve a delivered package promptly.
- Improper storage, handling, contamination, alteration, disposal, or use after delivery.
- Failure to review the product description, batch documentation, restrictions, or storage information.
- Dissatisfaction based on an undocumented expectation or an experimental outcome.
- Any request connected to human use, animal use, dosing, administration, treatment, diagnosis, compounding, or another prohibited purpose.
- A claim submitted after the applicable reporting period without a legally required exception.
Disposal and safety
The purchaser is responsible for safe, lawful storage, handling, and disposal under applicable laboratory, institutional, local, state, and federal requirements. Ntegrity Labs is not responsible for contamination, exposure, injury, loss, or damage caused by improper storage, handling, disposal, or prohibited use.
Contact
Send cancellation and claim requests to support@ntegritylabs.com. Include the order number in the subject line. Mailing a product to 4956 W 6200 S #420, Kearns, UT 84118 without written authorization is not an approved return. This is a mailing address and is not represented as a laboratory, retail storefront, or customer-service location.